Georgia IT Inc.
Title:
RIS Service Desk Manager/AnalystPosition Type:
ContractLocation:
Irving, TXRate:
DOEPreferred :
USC Or GC
Responsibilities:
Collect, evaluate, and synthesize information for system design and/or system modifications requiring extensive interaction with corporate and field users, vendors, distributors, and strategic partners.
Analyze support desk effectiveness for areas of improvement, develop, and implement improvement plansDevelop business and system solutions to improve existing processes and procedures.
Coordinate activities among multiple partners and departmentsin support of the RIS Stores Help Desk.
Work with corporate/field users, strategic partners, and vendors to develop business processes and procedures for current and future support areas.
Assist with design and training of a user's guide, troubleshooting documentation, training materials, etc.
Manage support desk contractor accounts and system access.
Design, review and coordinate system and integration testing plans.
Review of RIS incidents; created previous day, aging, and for trend analysis.
Owner/contributor of RIS Support documentation (Knowledge Management)Escalation managementQualificationsFamiliar with various ITSM platforms, ServiceNow a plus Utilize expertise in ITSM platform report buildingProficiency in Microsoft Office applicationsPMP certified a plusITIL foundation certifiedAbout the Company:
Georgia IT Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
RIS Service Desk Manager/AnalystPosition Type:
ContractLocation:
Irving, TXRate:
DOEPreferred :
USC Or GC
Responsibilities:
Collect, evaluate, and synthesize information for system design and/or system modifications requiring extensive interaction with corporate and field users, vendors, distributors, and strategic partners.
Analyze support desk effectiveness for areas of improvement, develop, and implement improvement plansDevelop business and system solutions to improve existing processes and procedures.
Coordinate activities among multiple partners and departmentsin support of the RIS Stores Help Desk.
Work with corporate/field users, strategic partners, and vendors to develop business processes and procedures for current and future support areas.
Assist with design and training of a user's guide, troubleshooting documentation, training materials, etc.
Manage support desk contractor accounts and system access.
Design, review and coordinate system and integration testing plans.
Review of RIS incidents; created previous day, aging, and for trend analysis.
Owner/contributor of RIS Support documentation (Knowledge Management)Escalation managementQualificationsFamiliar with various ITSM platforms, ServiceNow a plus Utilize expertise in ITSM platform report buildingProficiency in Microsoft Office applicationsPMP certified a plusITIL foundation certifiedAbout the Company:
Georgia IT Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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