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Collections Call Center Representative


Alliance Data
Entry Level Collections Agent Call Center Representative
About Us
If you are you ready to take your next big career step with a respected leading provider of tailored marketing and loyalty solutions, then join us at Alliance Data! As providers of branded credit cards for top companies, it s easy to assume we re simply a bank but the truth is, we re so much more than that. Rather than building our portfolio, we focus on growing our partners sales. Our team of experts is on the cutting edge of marketing, loyalty and data-driven insights making us relationship builders who drive results and create connections. That s deliberately different, and that s exactly who we are.
Due to our continued success, we are seeking results-driven and customer service-oriented Entry Level Collections Agents to join our growing team. In this position, you will play a key role contacting customers by phone through an automated dialing system who are between 1 3 months past due on their credit card accounts, to secure payment arrangements with the purpose of bringing their accounts current. And don t worry, even if you don t have the experience, we will provide you with all the resources and training you need to reach your true potential and career goals.
At Alliance Data, we consider ourselves to be a family one that works hard together, supports each other and motivates each other. It s all rooted in our culture one that embraces inclusion and diversity while empowering each associate to progress personally and professionally. If you re adaptable, assertive, and dependable, and this sounds like the career move you ve been waiting to make, we definitely want to talk with you! Contact us today!
What s in it for you?
  • Competitive Compensation + performance-based incentives!
  • Medical, Dental, and Vision Coverage
  • Fitness reimbursement and wellness programs
  • 401(k) with company match
  • Employee stock purchase plan
  • Paid time off
  • Back-up child care
  • Tuition reimbursement
  • A dynamic and innovative work environment
  • Countless career and development opportunities
  • And so much more!
Entry Level Collections Agent Call Center Representative
(Full Time / Customer Service / Accounting / Finance)
Job Requirements
We are looking for adaptable and dependable Collections Call Center Representatives who combine a passion for providing quality customer service with the eagerness to learn and develop a career in collections to secure payment arrangements. You should also have the time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment. It is also vital that you display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers.
Minimum Qualifications:
  • High school diploma or GED
  • Stable employment record
  • Ability to maintain outstanding attendance at all times
  • Schedule flexibility to work 30-40 hours per week including days, evenings and weekends
  • Ability to effectively communicate in a respectful and assertive manner
  • Willingness to submit to and pass E-Verify and background check
  • Ability to feel comfortable sitting for most of an 8h shift
Preferred Skills:
  • Excellent computer abilities to navigate our care systems, as well as the Windows environment
  • Ability to negotiation payment
  • Strong problem solving skills
  • Basic data-entry and typing skills
  • Basic mathematical abilities
Preferred Qualifications:
  • Previous collections, call center or sales experience
Entry Level Collections Agent Call Center Representative
(Full Time / Customer Service / Accounting / Finance)
Build trust. Work Together. Communicate Openly. Innovate and Create. Teach and Learn. Give Back. Have fun and grow with us!
Apply now!

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