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CUSTOMER SERVICE REPRESENTATIVE

Job Summary
The Customer Service Representative exceeds customer expectations by providing superior customer service through strong human relations skills, product knowledge, and sales skills.
Responsibilities:
  • Assists walk-in and phone customers with technical questions and product knowledge in a timely manner suggesting selections that meet their needs and emphasizes product selling points.
  • Establishes strong working relationships with employees, sales team and customers to ensure service levels are exceeding customer's expectations.
  • Prepares sales orders and assists the customer in checking and loading merchandise.
  • Makes follow-up calls to potential and existing customers to solicit additional business.
  • Investigates and resolves customer complaints in a timely manner.
  • Maintains a clean, professional sales center appearance and ensures that shelves are properly stocked.
  • Assists in receiving, shipping, and general warehouse duties.
  • Other duties as assigned.
Requirements:
  • High school diploma or GED.
  • 1+ years of related inside sales experience.
  • Knowledge of irrigation and landscape products.
  • Strong customer-service attitude with the ability to deal directly with customers for a large portion of the day.
  • Self-motivated and detail-oriented personality.
  • Ability to work in a fast paced environment dealing with inventory, product allocations and customer issues.
  • Ability to lift and move up to 75 pounds.
  • Excellent communications skills, both written and verbal.
  • Good computer skills including MS Office programs.
POOLCORP is a drug-free company and an EOE M/F/V/D.

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