Training Manager - San An NC52537996

Job Description Training Manager - San Antonio, Texas
The training manager is responsible for development and implementation of the approved training program for the TxDOT Highway Emergency Response Operator (HERO) program in San Antonio, Texas
Oversees training program of HERO Operators
Responsible for the development and maintenance of the HERO patrol operations procedures, training manuals, and contact lists
Responsible for supporting the development and conducting of HERO training including software, communication and operational training
Responsible for developing and conducting Incident Management training
Assist Program Manager in oversight of HERO Patrol Operator activities
Develop and administer the HERO Safety program
Have a minimum of two years' of experience with overall training responsibility for a HERO or similar Traffic Incident Management program.
Have at least two years of experience as a SSP Operator/Shift Supervisor, Law Enforcement officer, or similar Traffic Incident Management role.
Successfully complete all HERO Operator training requirements and be certified as a HERO Operator.
Possess excellent oral and written communication skills to facilitate communication with partner agencies for HERO and TIM-related training and education
Preferred Skills and Experience:
2+ years of experience within the last five years with overall training responsibility for a HERO of similar Traffic Incident Management program.
Prior Law Enforcement, Fire Department and/or Department of Transportation experience in managing traffic incidents
Required Skills
Employment Type Full time
Career Level
Job ID 52537996
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it's the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaTransportation Management
DepartmentThe Transportation & Infrastructure business unit has four main business streams - surface transportation, aviation, fleet maintenance and infrastructure services, with over 1000 personnel providing these services in the federal, state and local markets. Our transportation surface and infrastructure business includes traffic control centers, intelligent system specification, deployment and maintenance, traveler information systems, back office capabilities, program management, congestion management and general operations. Our business with state and local governments include parking management systems and technicality upgrades and parking enforcement. In addition we provide fleet maintenance services to a number of public utilities and municipal authorities.

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