Sr. Customer Solutions Manager
Amazon Web Services (AWS) is committed to helping US Education entities deliver essential services and innovative new services to their constituents faster and more cost effectively.
As our customers continue to deal with COVID and the challenges of a post-COVID world this work has never been more important.
The Senior Customer Solutions Manager (CSM) is an essential part of the AWS Account Team, working closely with our most strategic customers to support their mission and accelerate their time to value with the AWS Cloud.
Roles and
Responsibilities:
As a Senior CSM you will combine business acumen, technical depth and project management expertise to take ownership of all phases of your customer's cloud journey.
You will dive deep to understand your customer's mission, business goals and constraints so that you can plan and advocate on behalf of your customer with intimate knowledge of their business.
You will use your customer knowledge and work across AWS sales, solutions architecture, and professional services teams to drive successful cloud migrations, and support the organizational change essential to sustainable cloud adoption.
You will strive to earn the position of trusted advisor to decision makers across your customer's organization by leveraging your unique combination of skills to solve complex problems that exceed expectations.
Day to day you will serve as the primary point of contact for your customer on all information technology related questions, and will work with technical and non-technical stakeholders to define needs, identify appropriate resources, set goals, develop schedules, and communicate to all necessary parties.
Additionally, you will assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value.
You will identify gaps and opportunities in your customer's organization, and mobilize programs to train and educate staff on cloud best practices, fund proofs of concept for innovative new ideas and promote a cloud-first mindset across the organization.
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity.
Successful candidates will bring a calm and level-headed discipline, the ability to solve complex technical and non-technical problems, and have an outstanding ability to communicate with both IT and business audiences.
You will leverage your unique skill set to influence direction, see around corners and help drive secure and robust customer solutions on the AWS Cloud.
We love people who innovate, use data to make decisions, and can express themselves thoughtfully.
We value people committed to discovery and learning new skills.
We need you to be passionate about our customers, delivering great experiences, and excited to be part of a world class team delivering exceptional results on the AWS Cloud.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
As our customers continue to deal with COVID and the challenges of a post-COVID world this work has never been more important.
The Senior Customer Solutions Manager (CSM) is an essential part of the AWS Account Team, working closely with our most strategic customers to support their mission and accelerate their time to value with the AWS Cloud.
Roles and
Responsibilities:
As a Senior CSM you will combine business acumen, technical depth and project management expertise to take ownership of all phases of your customer's cloud journey.
You will dive deep to understand your customer's mission, business goals and constraints so that you can plan and advocate on behalf of your customer with intimate knowledge of their business.
You will use your customer knowledge and work across AWS sales, solutions architecture, and professional services teams to drive successful cloud migrations, and support the organizational change essential to sustainable cloud adoption.
You will strive to earn the position of trusted advisor to decision makers across your customer's organization by leveraging your unique combination of skills to solve complex problems that exceed expectations.
Day to day you will serve as the primary point of contact for your customer on all information technology related questions, and will work with technical and non-technical stakeholders to define needs, identify appropriate resources, set goals, develop schedules, and communicate to all necessary parties.
Additionally, you will assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value.
You will identify gaps and opportunities in your customer's organization, and mobilize programs to train and educate staff on cloud best practices, fund proofs of concept for innovative new ideas and promote a cloud-first mindset across the organization.
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity.
Successful candidates will bring a calm and level-headed discipline, the ability to solve complex technical and non-technical problems, and have an outstanding ability to communicate with both IT and business audiences.
You will leverage your unique skill set to influence direction, see around corners and help drive secure and robust customer solutions on the AWS Cloud.
We love people who innovate, use data to make decisions, and can express themselves thoughtfully.
We value people committed to discovery and learning new skills.
We need you to be passionate about our customers, delivering great experiences, and excited to be part of a world class team delivering exceptional results on the AWS Cloud.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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